General questions and support
Not sure which tool to use, ran into something confusing, want to share feedback on the experience? Start here. We try to reply within 1–2 business days.
[email protected]Contact
Get in touch with PDFluna
We’re a small team and we read every message. Pick the topic that fits and we’ll get back to you, usually within 1–2 business days.
Report a bug
A tool is producing the wrong output, the page is broken, a download fails. Including the file (if you can share it) and the browser + OS you’re on lets us reproduce ~10× faster.
[email protected]Suggest a feature
Missing a tool, missing an option in an existing tool, or have a "what if it could…" idea. We can’t promise everything ships, but every suggestion lands in our backlog and gets read.
[email protected]Privacy, data, and takedowns
Anything covered by GDPR, the CCPA, or other data-protection regulations. Also DMCA takedown requests, copyright concerns, and questions about what data we do and don’t collect (short answer in our privacy policy: we don’t).
[email protected]Press and media
Articles, interviews, podcasts, reviews. We’re a small team and respond to genuine media requests. Please include your outlet and deadline up front.
[email protected]Business and partnerships
Bulk licensing, white-label, integrations, advertising inquiries. Briefly describe the use case and team size — we’ll route to whoever fits.
[email protected]What we’ll do with your message
- Read it. Every email lands in a real inbox managed by a real human.
- Reply. Within 1–2 business days for general questions; longer for press / business if there’s research involved.
- Keep it. Your message and any attachments stay in our mailbox archive until the conversation is settled. We don’t feed them into AI training, sell them, or share them with anyone outside the team.
- Delete on request. Email [email protected] with the original thread and we’ll erase the records within 30 days.
You might find it faster to…
Most questions we get already have answers somewhere on the site. If your time matters, try one of these before sending an email:
- Read the blogTutorials and how-to guides for the common PDF tasks.
- Privacy policyWhat data we do and don’t collect, in plain English.
- About PDFlunaWhy we built this, what makes the in-browser approach different.
- All toolsThe full catalog with one-line descriptions of what each does.
Each tool page also has a FAQ at the bottom that covers the questions specific to that tool. Worth a scroll before emailing — the answer is often there.